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Terms & Conditions

These terms and conditions apply to the use of any area of our website*. By accessing this website you agree to the terms and conditions set out below even if you do not make a purchase. If you do not agree to be bound by these terms and conditions please leave our site as only visitors agreeing to be bound by the terms & conditions may visit us our website. If you have any questions relating to these terms and conditions please contact us at

*For the purposes of these terms and conditions our website refers to


Conditions is used to mean these terms and conditions and any other special conditions
Cookies A piece of information sent by a Web server to a user's browser. (A Web server is the computer that "hosts" a Web site, and responds to requests from a user's browser.) Cookies may include information such as login or registration identification, user preferences, online "shopping cart" information, etc. The browser saves the information, and sends it back to the Web server whenever the browser returns to the Web site.
Personal Information means the details a user provides us with when you register on our site

Product means an item offered for sale on our website;
Product Description means the words we use to indicate what an item for sale contains or how you might expect it to perform
United Kingdom means England, Wales, Scotland, Northern Ireland and the Channel Islands
Users means the collective users of our website
We/us means Big Orbit Cards
Website means the website located at
You means a user of this Website.

Use of the website


Users are provided with access to this Website in accordance with these Conditions and any orders placed by users must be placed strictly in accordance with these Conditions.


By registering on our site you agree that:

  • All the ‘Personal Information’ that you provide on registering is current, true & accurate. It is as complete as possible.

Please notify us immediately of any changes to your Personal Information by contacting us at

  • You will not impersonate another person or use a false name or any name that you are not permitted to use.

Privacy policy - if you would like information on this, please see our Privacy Policy.


By agreeing to these conditions you agree to indemnify Big orbit Cards and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your Personal Information.

We reserve the right to:

  • change or remove this website or part thereof, either on a temporary or permanent basis, with or without notice to you.
  • alter the conditions of use as necessary.

It is your responsibility

  • to check regularly to determine whether the Conditions have been changed. Your continued use of the website or any part thereof is accepted by us that you have accepted any changes or alterations. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Big Orbit Cards will not be liable to you or any third party for claims arising as a result of any change to or removal of the Website or part thereof; or as a result of changes to the conditions of use.

Third party links

We may provide links to other websites or resources for you to access (click through to) as you so choose. You accept and agree that, although you have chosen to enter the linked website from our site we cannot be held responsible for the availability, quality or content of these external sites. Big Orbit Cards do not endorse and are not responsible or liable for their privacy practices, any advertising, content, products, goods or other materials or services on or available from them. Please make your own decision before visiting these sites.

Your Account on Big Orbit Cards

You are responsible for maintaining the confidentiality of your account and password and you agree to accept responsibility for all activities that occur under your account or password.

You are responsible for ensuring that the details you provide us with are correct and complete, and for informing us of any changes to the information you have provided. You can update much of the information you have provided us with in the My Account area of our website.

You must not use our website in any way that causes, or is likely to cause the service provided by Big Orbit Cards to be interrupted, damaged or impaired in any way, orfor fraudulent purposes, or in connection with a criminal offence or other unlawful activity, or to cause annoyance, inconvenience or anxiety.

We reserve the right to refuse service, terminate accounts if these terms and conditions, guidelines or policies are breached.

The creation of an account on our website should only be undertaken by persons over the age of 16 years of age.

Purchasing items from Big Orbit Cards

The creation of a contract between you & us in an e-commerce environment takes place when the following steps take place on our site:-

  • you submit your order on the web-site by pressing the ‘confirm order’ button at the end of the check-out process.
  • We will then send you by email an order acknowledgement detailing the products you have ordered. This is not order acceptance.
  • As your product is dispatched from our warehouse we will send you a confirmation email.
  • Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order (see details below) or you have cancelled it in accordance with the instructions in how to cancel your order below.


All orders are subject to acceptance in accordance with the following policy:

We consider that order acceptance and the completion of the contract between you and us takes place on the despatch of the products you have ordered.

This contract may change if:-

we notify you that we are unable to accept your order - or:

you have cancelled it in accordance with the instructions shown in Contract Cancellation

We may not be able to accept your order if:-

  • The product you ordered is unavailable from stock and there is no prospect of us receiving stock in the short term
  • We have been unable to obtain authorisation for your payment
  • We realise that there has been a pricing or product description error
  • You have not registered properly providing your real name, phone number, e-mail address, payment details and other requested information
  • You are under 18 years of age and are purchasing age restricted products
  • The delivery address is not covered by our couriers, there are a small number of regions worldwide that this would apply to, typically areas that are politically unstable or have unreliable customs.
  • Your credit or debit card is issued by a bank unacceptable to us

If there are any problems with your order, you will be contacted by our Customer Services team.

The sales contract is completed in England. We are able to accept orders that request a delivery address outside of the UK, however all our prices are shown in Great Britain pounds (GBP) and use the recognised ‘£’ symbol.

We reserve the right to reject any offer to purchase by you at any time.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Order data is available on the Big Orbit Cards website for 12 months after which time orders may be removed from customer account pages.

Store Credit 

At Big Orbit Cards we reward our customers with 4% store credit as they shop, store credit can also earned through trade ins. Store credit earned is calculated purely on the cash paid for items within an order, it is not awarded on any part of an order that is paid for using store credit or on the shipping element of an order.

Store credit has no expiration date.


We will always endeavour to ensure pre-orders are received by the customer on day of release but depending on circumstances this may not always be possible. In regard to Magic the Gathering in particular the manufacturer forbids online retailers from shipping before day or release.

For TCG singles pre-order quantities are limited to to two playsets per customer. e.g. for Magic: The Gathering and Cardfight Vanguard and many others the cap is 8 cards per customer and 6 per customer for Yu-Gi-Oh! and Final Fantasy TCG.

Release dates for pre-orders are not guaranteed and are sometimes subject to change.

Note: Orders that contain both pre-order and non-pre-order items will ship once all items are available. A customer wishing to purchase both pre-order and non-pre-order items that requires the non-pre-order items straight away should place two separate orders.

Contract cancellation

Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right no longer than seven days after the day on which you receive the Products.

If you wish to change or cancel an order before despatch please contact us at including the following details:

  • Customer name
  • Order number
  • Date of the order

Orders are normally processed immediately so we may have already packaged your order and made arrangements for it to be sent to you. If this is the case then we cannot always stop the order from being sent. Once you receive the order, you will have to return it to us within 28 days of delivery (see our Returns section for further details on our returns policy).

If you wish to cancel the order within 7 days after delivery, we will refund the cost of the item but not the cost of delivery.

Returns policy & procedure

We are pretty certain that you will be delighted with any product purchased from us but if you wish to return an item to us, then we’ll try to make it as easy as we can. Any item may be returned for any reason within 7 days of the date of despatch so long as it is unused, undamaged and in original packaging. We will refund the price of the item and cost of delivery to the purchaser but the cost of carriage to return the unwanted item to us will be at your cost.

If an item arrives damaged we will arrange to replace it at our cost (up to 90 days after purchase)

After 90 days we may offer to collect the item and arrange for it to be repaired where appropriate (again at our cost).

We will keep you informed about the progress of any replacement products.

This does not affect your statutory rights.

Procedure for exchanging or returning an item:

If you would like to request a return, please send an email to us at outlining the item you would like to return, your original order number and the reason. Please tell us if you would like the product exchanged or refunded.

Please package the item securely for transit, using the manufacturer`s original packaging if available, and remember to enclose all the individual items that combine to make the product complete.

Once we have received and processed the returned item we will process the refund or despatch the replacement item.

Customs Charges

If you are ordering goods for delivery outside of the UK, please note that your order may be subject to import duties and taxes which are levied once the goods reach the country of destination. By placing an order with Big Orbit Cards you accept responsibility for any charges levied in relation to customs clearance & any other taxes levied by the country of destination. We recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your on-line order. 

Description of products

Each item offered for sale on our website is sold on the basis of the product description and related photograph. The description may outline additional conditions that relate to that item in particular. These may include but are not limited to, additional terms and conditions concerning estimated delivery dates and times & guarantees.


We endeavour to ensure that all descriptions, prices and other details of items appearing on Big Orbit Cards are correct and as up to date as possible. However, any information appearing on Big Orbit Cards may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.

In the event of changes in product range we reserve the right to substitute a replacement product, on a like for like basis. If the new product is of a lower value than the original a refund will be made, no charge is made if a higher value substitution is made.


Our prices include VAT (where applicable) at the current rate. They are correct at the time of entering the information onto the site. The total amount payable is the price of the items ordered plus any exceptional delivery charges as set out in the Delivery section of this Website. Payment can be made by any of the methods specified in the Payment section of this Website and payment will be debited and cleared from your account at the time you submit your order.

Payment options

We can accept payment from you using any of the following debit or credit cards:

· Visa
· Mastercard
· Switch
· Delta
· Solo
· Maestro

The payment will be debited from your nominated account at the time your order is placed. If delivery is delayed beyond 5 working days we will advise you and if required we will credit your account and charge when the goods are dispatched.

You confirm that the credit, debit or store card that is being used is yours.

Payment security

We are fully aware of our responsibilities to store any information that you provide securely. Pay Pal uses industry standard 128 bit encryption.

Receipts & invoices

Each parcel sent to you will contain an invoice which acts as confirmation of payment.

Validation of credit/debit card

All credit/debit card transaction carried out on our site are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or does not authorise payment to us, we will cancel your order. We cannot be held liable for non-delivery.

Refusal of transaction

We reserve the right to amend, alter update or remove items or products from this site at any time.

Orders are only considered to be accepted on dispatch. We may, at our discretion, decline to process a transaction for any reason. If we amend, alter update or remove items or products, or if we refuse to process a transaction or decide to unwind or suspend any transaction after processing has begun we will not be held liable to you or any third party.

Under English law, in order to purchase items on Big Orbit Cards and form & enter into contracts on this site you must be over 18 years of age.

You must also:-

  • Complete our registration process providing accurate and honest details including your real name, phone number, e-mail address, payment details and other requested information
  • Confirm a delivery address in Europe or a BFPO address
  • Possess a valid credit or debit card issued by a bank acceptable to us

When you confirm your order (i.e. making an offer to buy an item), we are authorised to transmit and obtain or update information from third parties including but not limited to your debit or credit card number or credit reports, to confirm your identity, to validate your payment card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.


Intellectual property and right to use

The content of our site,, is protected by a mixture of copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of our site on a computer screen, store such content in electronic form on disk or print one copy of any such content for your own personal, non-commercial use. You agree not to otherwise reproduce, modify, copy or distribute, publish or use for commercial purposes any of the materials or content on this site without our written permission.

Limitation of liability

You must bear the risks associated with the use of the Internet.

We disclaim any and all warranties of any kind, whether express or implied, in relation to the products and services provided on this site, to the maximum extent allowed under the applicable laws of the UK. We will also not be liable to you/or any third party for any consequential loss or incidental damages (including but not limited to loss of income however derived, wasted expenditure, loss of privacy and loss of data). This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

Big Orbit Cards will use all reasonable endeavour to ensure any information we place on our site is accurate and of high quality, but we make no warranties, whether express or implied in relation to its accuracy. Big Orbit Cards cannot be held responsible for the results or for any technical problems you experience as a result of using the site. Please inform us of any errors or omissions and we will endeavour to correct them as soon as is possible.

We also disclaim all & any liabilities in connection with technical problems including errors to or interruption of access to our website, inaccuracy, reliability of the site, not meeting your expectations or proving unsuitable or inadequate.

However the previous paragraph does not apply to products and items sold online on our website.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.


If any single part of these conditions should for whatever reason be considered to be unlawful, void or for any reason inapplicable, then that provision shall be severable from the Conditions and that all the remaining provisions of the conditions still apply in full.


If for whatever reason we agree to waiver a particular provision then this cannot be construed as a waiver of any proceeding or succeeding breach of any provision.


Each & every provision of these conditions should be considered as applicable and surviving even if for any other reason one or other of the provisions is held to be inapplicable or unenforceable in any circumstances.


These conditions form the basis of our relationship with you. We do not anticipate the need for changes but any changes must be in writing and signed by both you & us.

You agree that, if you have relied on any representation to assist you with accepting these terms & conditions they have also been made a term of these conditions and you confirm that you shall have no remedy in respect of any such representation. .

In the unlikely event of any fraudulent or negligent misrepresentation on our part whether or not this has become a term of the conditions then this Clause will not serve to limit or exclude our liability.

Your Statutory Rights are not affected by these terms and conditions


These conditions are governed in accordance with the laws of England and in accepting these terms & conditions you fully accept the sole jurisdiction of the courts of England.

Contact details

Big Orbit Games T/as Big Orbit Cards
Cadbury Courtyard
Blackminster Business Park
WR11 7RE


Telephone: 01386718060