Delivery & Returns
UK Shipping: £1.49
European Shipping Rates £2.99
Worldwide Shipping Rates £3.99
FREE Standard shipping on all UK, European & Worldwide orders over £30.
Please allow 1 - 3 working days for delivery in the UK.
Please allow 5 - 7 working days for delivery to continental Europe.
Please allow 10 - 13 working days for delivery to the rest of the world.
Delivery times are not guaranteed, for standard delivery, Big Orbit Cards will only be in a position to resend or refund UK orders after a period of 28 days has passed, for European orders this period is 42 days.
An order is considered to be accepted when it is dispatched.
Orders placed before 3pm Monday - Friday are shipped the same day.
Cancelling an order:
If you wish to change or cancel an order before despatch please contact us at firstname.lastname@example.org.
It would be helpful if you could have the following details to hand:
- Customer name
- Order number
- Date of the order
We attempt to process orders immediately so we may have already packaged your order and made arrangements for it to be sent to you. If this is the case then we cannot always stop the order from being sent. Once you receive the order, you will have to return it to us within 28 days of delivery.
If you wish to cancel the order within 14 calendar days after delivery, we will refund the cost of the item and the cost of delivery but not the cost of returning the item to us. Again please either let us know via email or download our cancellation form here.
Orders from outside the EU
Please be aware that orders placed from outside the EU are likely to attract import taxes/duty at the rate specified by the receiving countries tax authorities, the customer is entirely responsable for these costs and Big Orbit Cards will not accept returns on grounds of unpaid import duties. Should an order be returned to us for this reason the customer will be billed for any additional costs that we incur.
We will always endeavour to ensure pre-orders are received by the customer on day of release but depending on circumstances this may not always be possible. In regard to Magic the Gathering in particular the manufacturer forbids online retailers from shipping before day or release.
Release dates for pre-orders are not guaranteed and are sometimes subject to change.
Returns policy & procedure:
We are pretty certain that you will be happy with any product purchased from us but if you wish to return an item to us then we’ll try to make it as easy as we can. If you would like to return an item, please let us know within 14 days of the date of delivery.
We will refund the price of the item and cost of delivery to the purchaser and provide an address for return.
If an item arrives damaged we will arrange to replace it at our cost (up to 90 days after purchase); including the costs you incur in returning it to us.
We will keep you informed about the progress of any replacement products. This does not affect your statutory rights.
Procedure for exchanging or returning an item:
If you would like to request a return, please send an email to us at, email@example.com, outlining the item you would like to return, your original order number and our stock number. Please tell us if you would like the product exchanged or refunded.
Please package the item securely for transit, using the manufacturer’s original packaging if available, and remember to enclose all the individual items that combine to make the product complete.
Once we have received and processed the returned item we will process the refund or despatch the replacement item.
Code of Conduct
We are a Trusted Shops’ member and have obliged ourselves to the Trusted Shops’ Code of Conduct. Details of the code can be consulted at http://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_en.pdf
Big Orbit Games T/as Big Orbit Cards
Blackminster Business Park
Telephone number: 01483 801080